Public Disclosure Statement

Licensing Information

Dimension Insurance Limited (FSP7744891) is a Financial Advice Provider (FAP) licensed and regulated by the Financial Markets Authority to provide financial advice.

Peter Steyn – Financial Adviser (FSP 94101) holds a license issued by the Financial Markets Authority to provide financial advice in relation to Category 2 financial products listed below.

James Steyn – Financial Adviser (FSP 1003034) holds a license issued by the Financial Markets Authority to provide financial advice in relation to Category 2 financial products listed below.

Nature and Scope of our Advice

Dimension Insurance advisers are qualified to provide advice to our clients about their Personal Risk Insurance and Health Insurance.

We provide financial advice about products from the follow providers:

• For Personal Risk Insurance we work with Partners Life , AIA and ACC.

• For Health Insurance we work with Partners Life, Southern Cross, and AIA.

Dimension Insurance provides advice to our clients regarding:

-        Life Insurance

-        Trauma Insurance

-        Income Protection Insurance

-        Health / Medical Insurance

-        ACC

-        Disability Insurance

-        KiwiSaver

Duties information

Dimension Insurance and any person giving advice on Dimension Insurance’s behalf is bound by the duties under the Financial Markets Act 2013 relating to the way we give advice. We are required to -:

-        Meet the standards of competence, knowledge, and skill set out in the code of conduct for Financial Advice Services; and

-        Give priority to the client’s interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests; and

-        Exercise care, diligence, and skill; and

-        Meet the standards of ethical behaviour, conduct, and client care set out in the code of professional conduct for Financial Advice Services .

This is only a summary of our duties. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz

Fees and expenses

For insurance, Dimension Insurance operates on a commissions basis and accordingly, does not charge any fees, expenses or any other amount for the financial advice provided to its clients.

For KiwiSaver, an ongoing advice fee on a portfolio may be charged up of up to 0.25% of the total value of the portfolio. Any other commission is paid to the adviser by the KiwiSaver provider.

Conflicts of interest and incentives

For all insurance products, Dimension and the financial adviser receive commissions from the insurance companies on whose policies we give advice. If you decide to take out insurance, the insurer will pay a commission to Dimension Insurance.

Contingent on the policy remaining in force for 24 months after it is first issued, Dimension receives 100% of the value of the first year’s premiums of your policy. Dimension may also receive an additional 80 to 120% of the first years’ premium, depending on the insurer. Both of the aforementioned commission payments are contingent on the policy remaining in force for 2 years from the date of which the policy is issued, Dimension receives between 5 and 10% of the premium for each year the policy remains in force thereafter.

We follow an advice process to ensure our recommendations are made on the basis of the client’s goals and circumstances. We work to ensure that our advisers are trained to manage conflicts of interest. In the instance of a conflict of interest, the clients goals and circumstances are the primary focus of the adviser.

For KiwiSaver products, we receive between 0.20% to 0.5% of the value of your portfolio per annum, this may reduce at thresholds and is contingent on the provider. We may receive tiered upfront fees of no greater than $150 on the successful application of a client, this is contingent on the value of your portfolio.

Complaints handling and disputes resolution

If you are not satisfied with our financial advice service, you can make a complaint by emailing michelle@dimensioninsurance.co.nz, or by calling, (09) 475 6825.

When we receive a complaint, we will consider it following our internal complaints process:

-        We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.

-        We aim to resolve complaints within 10 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.

-        We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.

If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact the Insurance/Financial Services Ombudsman Scheme (“IFSO scheme”) which Dimension Insurance is a part of. You can refer your complaint to the IFSO scheme if it has not been resolved following our complaints process. This is a free, independent dispute resolution service which will consider your complaint and, either reach an agreed outcome, or make a decision.

For information on the IFSO scheme

Call 0800 888 202  or see – www.ifso.co.nz
PO Box 10-845,

Wellington,

6143.

Contact Details

Peter Steyn (Adviser)

021 704 679
peter@dimensioninsurance.co.nz

James Steyn (Adviser)

021 023 81942
james@dimensioninsurance.co.nz

Business

Phone: (09) 475 6825

Email: michelle@dimensioninsurance.co.nz